AT&T uses artificial intelligence to tell if things are going wrong in its network. Soon, AI may know it before it happens.
The carrier says it’s been using AI for decades in areas like call-center automation but developed it for each use as they came along. Now AT&T is pouring its AI smarts into a one platform that can be used with multiple applications.
“I can’t just keep doing this once at a time. We need a foundation,” said Mazin Gilbert, assistant vice president of the company’s Inventive Sciences division, in an interview last week at the AT&T Shape conference in San Francisco.
