It’s strictly a numbers game when it comes to measuring the various aspects of IT success. Positive KPIs generally indicate that all is well with specific IT operations and services. Negative numbers, on the other hand, warn that IT efforts may be headed in the wrong direction or are already actively damaging enterprise goals.
In a world awash with IT-relevant KPIs, a few stand out as truly insightful. Here’s a rundown of nine fundamental IT metrics — both internal and customer-focused — that matter most.
