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Building a Big Picture Customer Experience for Now and the Future

June 10, 2020

Via: CMSWire

The San Francisco Giants vs. Seattle Mariners spring training baseball game on March 8 was my last normal outing before everything changed. And while I’ll always cherish the memories of that day, it was becoming apparent that normal wasn’t really normal. Shortly after that day, the hoarding started which was followed by other patterns that added uncertainty about what would happen next and what our future would be.

The new phenomena of shortages and hoarding created an unsettling sense of insecurity. Like many other people, I turned to the vendors I had established long-term relationships with to buy what I needed.

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