The pandemic has put digital transformation up front and center on the CIO’s agenda over the past few years. According to 2022 State of the CIO study, 85% of CIOs are focusing on transformational initiatives with pre-pandemic levels of technology budget growth. Going digital empowers businesses to deliver enhanced experiences in an age where consumers will pay 16% more for a great customer experience. On the flipside, 32% of customers will stop doing business with a brand after just one bad experience.
