It may be the toughest job in IT — and perhaps the most rewarding. Taking on a troubled IT department isn’t a job for the faint of heart. Repairing damage and putting things back in order will require a great deal of time and effort. If you succeed, you’ll be lauded as a hero. If you fail, your washout could haunt your career for years to come.
Getting a derailed IT department back on track requires persistence and a success-focused action plan. The following seven steps will help you get started.