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CRM definition and solutions

April 19, 2017

Via: CIO
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If you don’t have an accurate view of who your customers are and what their needs or desires are or will be at any given stage in their lives, or if you are losing customers to a competitor, that’s a clear indication that you need CRM.

There are many technological components to customer relationship management, but thinking about CRM in primarily technological terms is a mistake.

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