The promise of artificial intelligence (AI)-based automation for smarter and more efficient operations is driving significant interest in companies on their digital journey. In a recent study of C-suite and senior management’s views on AI, conducted by Genpact and the Fortune Knowledge Group, 82 percent of executives stated they plan to implement AI by 2020.
AI flips traditional rules-based software programming on its head, and approaches automation with outcome-based programming. This change in paradigm is a fundamentally different approach that is not boxed-in by the same constraints that limited previous enterprise automations for decades.
