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Enterprise Service Management: Unlocking the Value of Global Business Services

May 24, 2017

Via: CIO

As companies look to future-proof their business in an age of fast-evolving digital transformation and rising customer expectations, the maturity of a Global Business Services (GBS) delivery model has been an important goal for those searching for efficient and sustainable growth. The GBS model abandons functional silos and moves towards a multifunctional, collaborative approach to deliver enterprise- level services such as procurement, human resources, finance and accounting, and information technology (IT).

In today’s era of digital transformation and customer-centricity, global marketplace competition and disruptors are everywhere.

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