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5 mistakes companies make when analyzing customer data – and how to avoid them

September 14, 2017

Via: CIO

Whether in life or in business, sometimes we still get it all wrong even when trying our hardest. Recently I ran into a pioneering tech company that was getting AI wrong in a way that was both comical and a little alarming. To demonstrate their grasp of AI technology, they had a robot working the entrance to an event. The robot’s job was to make sure guests registered before entering. What did the robot do if you hadn’t registered?

It blocked your path like an NBA power forward trying to keep LeBron James from driving to the hoop. It was irritating, a bit aggressive, and made me—a speaker who did not have to register—late. It’s hard to appreciate a next-gen AI wonder when it’s keeping you from doing your job.

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